I, [CLIENT], wish to engage Flying Changes Mindset Ltd (FCM) to provide me with the training services described as the online course, programme or training I have purchased (the Programme) in accordance with the terms of this agreement (the Agreement).

I agree to pay to FCM in consideration for the delivery of the Programme (the Fee). This payment has either been made in full online or set up as an automatic payment plan. The payment will be honoured in full and will not be cancelled without prior written consent from FCM.

After the 14 Day statutory cooling off period (from the date of the first payment), no refunds will be given.

Disclaimer

I understand that coaching and coach training, as provided by FCM within its Programmes, is currently an unregulated industry and that FCM is therefore not licensed by any UK regulatory body.

I understand that the training services I will receive are not a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any condition. I understand that FCM and anyone acting on its behalf is not acting as a medical professional or licensed therapist.

I understand that all materials, content, comments and ideas provided by FCM are for educational purposes only and are intended to support my knowledge, skills and personal or professional development. I understand that results are not guaranteed.

I give my informed consent to participate in the Programme.

I understand that FCM will treat my information as confidential unless disclosure is required by law or where there is a risk of harm. I also understand that communication via email, phone, Zoom and other technology carries inherent risks.

How We Work Together

The Programme is delivered through a combination of online materials, recorded content, live sessions (where applicable), exercises and supporting resources.

Access to the Programme is time-limited where specified and begins from the date of first payment unless otherwise stated.

I am responsible for engaging with the content and completing any recommended exercises. Failure to do so may impact my progress and outcomes.

Where support or communication channels are provided, FCM will endeavour to respond within a reasonable timeframe.

If I am unhappy with the Programme, I agree to raise any concerns promptly via email (info@flyingchangescoaching.co.uk ) and allow FCM a reasonable opportunity to respond and resolve the issue.

Payment Terms

All Fees must be paid in accordance with agreed payment terms.

Failure to maintain payments may result in suspension or removal of access to Programme materials, certification or services.

Termination Rights

This Agreement will expire at the end of the Programme unless otherwise extended in writing.

Either party may terminate this Agreement with immediate effect if:

• there is a material breach of these terms which is not remedied within 7 working days of notice
• the other party becomes insolvent or unable to meet financial obligations

No refund will be given in these circumstances.

FCM may terminate access to the Programme if there is inappropriate behaviour, misuse of materials, or any action that may harm the business or its reputation.

In exceptional circumstances (such as illness or bereavement), FCM may, at its discretion, offer a pause, transfer or partial refund for undelivered elements.

Intellectual Property Rights

FCM retains ownership of all intellectual property rights in any materials, content, frameworks, methodologies and resources provided within the Programme (excluding any externally accredited third-party content such as NLP training where applicable).

I am granted a non-exclusive, non-transferable licence to use Programme materials for my own personal and professional development only.

I may not:

• reproduce, distribute or share Programme materials
• teach or deliver FCM content to others
• present FCM materials, frameworks or methodologies as my own
• use the Flying Changes Mindset brand, name or identity without written permission

I understand that completion of any Programme does not grant permission to represent myself as affiliated with Flying Changes Mindset or to use any associated titles unless a separate written agreement is in place.

FCM will assert all moral rights under the Copyright, Designs and Patents Act 1988.

Liability

FCM will not be liable to me for any loss, injury, damage, expense or delay incurred or suffered arising directly or indirectly from or in any way connected with the Programme.

To the fullest extent permitted by law, FCM shall not be liable for any:

• indirect or consequential loss or damage
• loss of profits, revenue, business or anticipated savings
• loss of opportunity, contracts or goodwill
• business interruption or loss of use

arising out of or in connection with participation in the Programme.

FCM is not responsible for any outcomes, decisions or actions taken by me as a result of the training, materials or content provided.

PROVIDED THAT nothing in this clause shall exclude or limit FCM’s liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• or any other liability which cannot be excluded or limited under applicable law

Other Important Terms

I may only transfer my rights or obligations under this Agreement with written consent from FCM.

This Agreement is between myself and FCM. No third party has any right to enforce its terms.

If any part of this Agreement is found to be unlawful, the remainder will remain in full effect.

If FCM delays in enforcing its rights, it may still enforce them at a later date.

This Agreement contains the entire agreement between the parties and overrides any prior discussions or understandings.

I confirm that I have not relied on any representation not expressly set out in this Agreement.

This Agreement is governed by English law and subject to the jurisdiction of the English courts.